The Federal Chamber of Automotive Industries (FCAI), the peak body for the automotive industry in Australia, has advised that many vehicle and motorcycle dealerships across Australia are currently open for business, despite the impact of the COVID-19 virus.
Since the onset of the pandemic, personal transport has increased in importance as it provides a secure, socially distanced manner of commuting to important engagements, such as health care appointments, shopping for essential items, or travelling to work (where necessary).
To ensure commuters’ vehicles are in prime operating order, dealerships from all brands around Australia have opted to remain open to provide sales support and essential maintenance services.
This allows customers to safely replace their current vehicle or motorcycle should the need arise. To facilitate the purchasing process, the Chamber understands that short evaluation or test drives are permissible for prospective customers wishing to purchase a vehicle for their essential commuting requirements.
In addition, available after-sales facilities ensure customers are able to have their car or motorcycle professionally serviced to ensure it remains in prime operating condition.
While strictly observing all requisite pre-existing hygiene practices, many dealers across the country have included additional precautions to safeguard their customers. These include:
- Virtual sales and service consultations
- Contact-free drop off and pick up of serviced vehicles
- Contact-free delivery of vehicles for evaluation drives
- Enhanced detailing and disinfecting practices
- Physical distancing in sales and service facilities